Shipping and Delivery

For specific product shipping and delivery procedures, please visit the Customer Support area, and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6 Customer Support

For any inquiries Conte of Florence can be contacted via e-mail or by phone at the toll free number 800 556211. For further information, go to the FAQ area.

7 Returns

You may return products purchased on the websites of Conte of Florence, without any penalty and without specifying the reason, within ten (10) working days from receipt of the products purchased on the websites of Conte of Florence. On the other hand, it is not possible to change a purchased product with a different one whereas it is possible to return only a part of the products belonging to a same order.

You may return products to us by logging onto your account, following the procedure shown.

For simplicity and convenience, we strongly suggest you return any products to us through our appointed courier, benefiting of a lower fee; the shipping costs will be deducted from the amount reimbursed to you. It is necessary to return the products to Conte of Florence by giving them back to the courier within ten (10) working days from the date on which these were received by you.

You shall bare all the costs for returning the products in the event you decide to make use of a different courier from the one indicated by Conte of Florence.

The return right - besides compliance with the terms and procedures described in articles 7.1, 7.2, 7.3 and 7.4 above - shall be correctly exercised only if all the following conditions are met:

A - The return request is sent electronically to Conte of Florence within 10 days from the date of receipt of the products;
B - The products have not been used, worn, washed or damaged;
C - The identification tag is still attached to the products with the disposable seal;
D - The products are returned, complete and unused, in their original packaging;
E - The products are returned making use of the same packaging of the first shipment or one similar as for weight and measurements;
F - Products are returned in one shipment. Conte of Florence in fact reserves itself the right not to accept products relating to a same order which are returned in more than one shipment.

If the return right is exercised in conformity with the provisions set forth in this section, Conte of Florence shall refund the amounts paid for the returned products.

The amounts paid shall be reimbursed to you as soon as possible, in any event within thirty (30) days from the date on which Conte of Florence was informed of your intention to return the products, and such procedure shall start as soon as we verify that the products have been returned in compliance with the above terms and conditions, as mentioned in article 8 hereunder.

In the event your return does not comply with the terms and conditions set out in this section of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to Conte of Florence; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Conte of Florence. If you do not wish to receive the products in the conditions in which they were sent back, Conte of Florence shall be entitled to retain the products and withhold the sums already received.

Refund Times and Procedures

Refund Times and Procedures

After the products have been returned, Conte of Florence shall check the conformity of the products with the conditions indicated in section 7 above. When Conte of Florence is able to confirm that such conditions have been met, Conte of Florence shall send you an e-mail confirming the acceptance of the returned products.

The refund procedure shall be started by Conte of Florence within thirty (30) days from when Conte of Florence was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

If the recipient of the products indicated in the order form is different from the person who made the payment for such products, the amount paid for returned products shall be refunded by Conte of Florence to the individual who made the payment.

Conte of Florence has chosen UPS as its courier for returning products. You may return products to us by completing the online form which you will see once logging onto your account.

If you decide to return products using a different courier than the one indicated above, Conte of Florence will not be responsible for the shipping costs or for any loss or damage to the products.
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