Shipping and Delivery


Is shipping free of charge?

We offer free shipping on all orders for delivery in Italy. From the time the order leaves our warehouse, it will be delivered within 3 working days from Monday to Friday, excluding weekends and holidays. Conte of Florence is not liable for delays attributable to third parties.


Which countries can my parcel be shipped to?

To find out which countries we deliver to, click on Shipping in the left hand bottom corner of the website page.


Can I buy online and collect directly from a Conte of Florence store?

A Click & Collect service is not available, so it is not possible to purchase online and request delivery to a Conte of Florence store.


Can I ship to more than one address?

Shipment can be made to only one address per order. For shipment to more than one address, an order must be placed for each destination.


Do I have to be present on delivery of my order?

If you cannot be present, your parcel may be accepted by an authorized person over the age of 18, who must show an identity document. If no-one is present at the indicated address at the time of delivery, the driver will make a total of three attempts to deliver on three consecutive days. If the courier is not contacted within 5 days, the parcel will be returned to the sender.


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