Returns and Refunds


What is your returns policy? How many days do I have to return a product?

For online purchases, Conte of Florence accepts the return of goods within 14 (fourteen) days from the date of receipt of the product. We remind you that only one return procedure may be made for each order placed. Returns will be accepted only and exclusively if the returned products are accompanied by the original purchase receipt. Price tags must not be removed and garments must not have been worn or damaged. Conte of Florence reserves the right, at its discretion, to refuse the return of products which do not comply with the requirements indicated above.


How do I return a product?

To begin the return procedure, it is necessary to access your account and select RETURNS from the menu on the left. On completion of the procedure your will receive a confirmation email with a summary of all details. In the case of returns with our courier, a returns label will be sent to attach to the parcel.


How long do I have to wait to receive the refund?

Returns will be processed within and no later than 14 (fourteen) days from the date the parcel is received by our logistics department. Refunds will be made with the same payment method used for the purchase. We remind you that if the payment method chosen was credit card, times for the refund to credited can vary between 7 and 15 working days, depending on the card network.


What are the charges for returns?

Charges can be seen in the table at the bottom of the page.


Can I exchange a product I purchased online at a Conte of Florence boutique?

Products purchased online on may be exchanged at no additional charge in all the Italian Conte of Florence stores listed here, with the exception of outlets, multibrand stores and/or shop in shops. We remind you that returned garments must be accompanied by the relative purchase receipt. Shipping costs are not refundable.


Can I make an exchange on

It is not possible to exchange products online. If the product is not as desired, you should return it and place a new order.


How can I view the return status?

By accessing your reserved area on you can track the status of all returns.

The various stages are as follows:

  • • Return requested:
  • The request to return has been forwarded to the competent office.
  • • Return accepted:
  • The returned products are in compliance, the return has been accepted and the refund process has been set in motion.
  • • Return refunded:
  • The refund has been made.


Seleziona una nazione dall'elenco
© 2013-2020 Conte of Florence Distribution S.p.a. P.IVA IT02292490469